Just-In-Time Scheduling
New Procedures for Appointments with Psychiatry Staff
WHO: Clients at Western Mental Health Center
WHAT: A new procedure for you to schedule psychiatry appointments – Just In Time scheduling means we will schedule appointments within 3 to 5 calendar days of when you call for an appointment.
WHEN: Starting September 1, 2024
HOW: The medical staff will give you a reminder card when you leave your psychiatry appointment. Instead of scheduling a follow-up appointment, the reminder card will let you know when to call Western Mental Health Center to schedule your next appointment. When you call, your appointment will be scheduled in 3 – 5 business days.
WHY: Currently, many of our psychiatry appointments are not kept while we have other clients waiting to see the prescriber. We have found it necessary to change the way we schedule to one that is more open, flexible and client friendly.
For example, if you have an appointment with your psychiatrist on July 1, and they want you to come back in 8 weeks, you will receive a reminder card that says: “Call us on August 26th to schedule your appointment”. When you call on August 26th, staff will schedule your appointment with your doctor between August 29 and September 2, 2024 (3 – 5 calendar days).
Another important change: If you miss a scheduled appointment without notification, you will not be able to call in and request medication refills. You will need to see a provider – options include a brief same day appointment, limited walk in appointment times, or regularly scheduled appt if available. The limited same day appointments are a brief appointment to continue your current meds. You will see any available provider and may not be able to see your regular doctor.
Thank you for your patience as we implement this new system.
Western Mental Health Center
Restoring hope one life at a time